FAQs – Portfolio Posts Pro

Where can I find my license key?

Your license key can be viewed within your account. Once logged in, you’ll see a list of previous purchases and a “View Licenses” link to the right of each purchase. After clicking this link, you’ll see your plugin and an orange key icon next to the plugin name. Click on this icon to reveal the license key for that plugin. Make sure you copy the entire license key.

Why won't my plugin activate?

When activating any plugin with your license key:

  1. Make sure you have copied the full key from your account.
  2. Paste the full key in the input box.
  3. Click the Save Changes button.
  4. After the page refreshes, click the Activate button.

If you have problems activating, please clear your browser’s cache and follow the above steps again.

Why won't my plugin update?

Check your account and make sure your license is active and has not expired. If your license is active but you are receiving an “unauthorized” error when updating the plugin, please follow the following steps:

  1. Go the the plugin’s license page
  2. Deactivate the license
  3. After the page has refreshed, activate the license again
  4. Try updating the plugin
Does the plugin work with any custom post type?

Yes, the plugin will work with any custom post type(events, testimonials, products, projects, etc.) and will also work with posts.

Why can't I see the new modules?

Unfortunately Elegant Themes has not released the API needed to integrate 3rd Party modules with the Visual Builder. It is due for release in Divi 3.1. In the meantime, modules are limited to use in the Divi Page Builder only. As soon as Divi 3.1 is released along with the API, we will integrate all modules in each of our plugins into the Visual Builder.

If you are unable to view our modules in the Divi Page Builder, try clearing your browser cache and try again.

Some of my categories are not listed in the modules

If you have recently added a post type and/or category but are unable to see them in the Portfolio Posts Pro modules, you can click on the reddish/orange “Refresh Post Types and Categories” button in the module. This will update the CPTs and categories in the module.

If you are still unable to see your post type or category, it is likely because:

  • The category is empty. Categories will only display in the modules if the category contains a post or custom post type. Empty categories will NOT display.
  • You need to clear your browser’s cache. Some hosts have aggressive caching and will cache the post type and category results in the modules. Clear the cache of the browser you’re using to log into WordPress. Once cleared, you will need to log back in and should see your new categories.
My images do not look quite right

The plugin works similar to the default portfolio modules and displays Divi’s 400 x 284 thumbnails. We always recommend uploading 800 x 600 images. This creates an aspect ratio of 1.33. As long as you maintain or get close to this aspect ratio, your images should look fine. If you would prefer to use square or portrait images, you can follow this tutorial.

Some of my pages are taking a long time to load

For most situations, the output created by the plugin’s modules will load just fine. In extreme situations when the module is outputting 100’s of items, you will want to install a caching plugin. We recommend using WP Super Cache, which is developed and maintained by the same group that maintains WordPress. It is very reliable and the least likely caching plugin to cause any conflicts. We do NOT recommend using W3 Total Cache as it is known to conflict with Portfolio Posts Pro.

Can I use the lighbox feature to load a gallery of images?

YES! Earlier versions of Portfolio Posts Pro were limited to opening a single image in a lightbox. Since version 3.4, we’ve added a lightbox gallery option. Turning this option on will open all of the images from the layout into a lightbox image slider. You’ll find this option near the bottom of the Design tab in the module’s settings.

Images do not load with WP Rocket's Lazy Lady feature turned on

The Portfolio Posts Pro plugin is not compatible with the WP Rocket Lazy Load feature. You can follow the instructions in this tutorial to keep this feature enabled for your site but disable it for Portfolio Posts Pro images only.

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